Everything you need to know about Trezio
Trezio is an interactive scavenger hunt platform that transforms real-world locations like museums, castles, and shopping malls into engaging narrative adventures. Using your smartphone, you'll navigate to Points of Interest (POIs), solve puzzles and riddles, and learn about your surroundings through an immersive story-driven experience.
After purchasing a hunt or scanning a QR code at a venue, you'll enter a beautiful 3D hub where characters guide you through the adventure. Navigate to physical locations, solve challenges at each stop, earn points for your performance, and compete on leaderboards while earning rewards.
Trezio is available on both iOS and Android devices. The app is optimized for mid-tier smartphones and above, ensuring broad accessibility.
Some hunts are free and serve as an introduction to the platform. This lets you experience the full gameplay before deciding to purchase additional hunts.
Pricing varies by organization and experience. Each organization sets its own pricing for hunts. Check the catalog for current prices in your area.
Trezio features 13 different challenge types, including text-based puzzles (riddles, word games, Wordle-style challenges), AR experiences (scan real objects, place virtual items), visual challenges (perspective alignment, 3D object inspection), logic puzzles (sliding puzzles, cryptex, associations), and audio challenges (sound-based clues and questions).
It really depends on the hunt. Some are designed to be short 30-minute experiences, while others can take up to 4 hours due to walking distance and the number of trials. Check the experience details for estimated duration before starting.
While you'll need an initial connection to download your hunt, Trezio supports offline play. Your progress is saved locally and syncs automatically when you reconnect.
Trezio is designed for ages 13+. Users under 13 require parental consent to create an account. Parental consent is verified through email confirmation.
Within 14 days + unused: Full refund to original payment method. After 14 days + unused: Refund to Credits only. Gifted items: No refunds (prevents fraud). Already used: No refunds.
Trezio is an interactive scavenger hunt platform that transforms real-world locations like museums, castles, and shopping malls into engaging narrative adventures. Using your smartphone, you'll navigate to Points of Interest (POIs), solve puzzles and riddles, and learn about your surroundings through an immersive story-driven experience.
After purchasing a hunt or scanning a QR code at a venue, you'll enter a beautiful 3D hub where characters guide you through the adventure. Navigate to physical locations, solve challenges at each stop, earn points for your performance, and compete on leaderboards while earning rewards.
Trezio is available on both iOS and Android devices. The app is optimized for mid-tier smartphones and above, ensuring broad accessibility.
While you'll need an initial connection to download your hunt, Trezio supports offline play. Your progress is saved locally and syncs automatically when you reconnect.
Yes! You can play hunts as a guest without creating an account. However, registering unlocks features like leaderboard participation, reward tracking, and progress preservation across devices.
Some hunts are free and serve as an introduction to the platform. This lets you experience the full gameplay before deciding to purchase additional hunts.
Trezio supports English, French, German, Thai, and Dutch. Not every experience is available in all languages, but all experiences include English and French. Additional languages may be added depending on venue location and client requirements.
Trezio features 13 different challenge types, including text-based puzzles (riddles, word games, Wordle-style challenges), AR experiences (scan real objects, place virtual items), visual challenges (perspective alignment, 3D object inspection), logic puzzles (sliding puzzles, cryptex, associations), and audio challenges (sound-based clues and questions).
It really depends on the hunt. Some are designed to be short 30-minute experiences, while others can take up to 4 hours due to walking distance and the number of trials. Check the experience details for estimated duration before starting.
The 3D Hub is your immersive home base. a character-driven 3D environment inspired by action-RPG aesthetics. All interactions happen through in-world objects and NPC characters instead of traditional menus. Story unfolds through NPC dialogue with voice-over, challenges are accessed via a magical portal, and the hub is themed to match each adventure.
Swipe left/right to snap between focal points. Swipe up/down to look around (camera auto-recenters). Tap objects to interact with them. Tap characters to hear their dialogue.
Each adventure features its own cast of characters. Characters serve different roles. storytelling, providing hints, guiding you through the narrative. but any character can take on any of these functions depending on the adventure design.
Yes! Settings include two camera configurations with different fields of view and angles to suit your preference.
Pricing varies by organization and experience. Each organization sets its own pricing for hunts. Check the catalog for current prices in your area.
You can purchase through in-app (Apple/Google) using Credits, or on the website (Stripe) using Credits, individual hunts, and bundles. All purchases sync immediately across platforms.
In-app: Apple Pay, Google Pay, credit cards (via App Store/Play Store). Website: Credit cards, debit cards via Stripe.
Within 14 days + unused: Full refund to original payment method. After 14 days + unused: Refund to Credits only. Gifted items: No refunds (prevents fraud). Already used: No refunds.
Trezio is optimized for mid-tier smartphones and above on both iOS and Android.
Plan for approximately 100-200MB per hunt, depending on the amount of 3D content and media. The base app is optimized for minimal storage use.
The app is optimized for performance on mobile devices. For longer sessions, we recommend lowering screen brightness and closing background apps.
Some challenges use augmented reality (AR) to enhance the experience, such as scanning real-world objects, placing virtual 3D items in your environment, and perspective-matching challenges. AR features require a device with ARKit (iOS) or ARCore (Android) support.
While AR enhances certain challenges, all trials include alternative solve methods or auto-solve options to ensure everyone can complete hunts.
We collect location data (only when playing hunts), gameplay progress and scores, account information (email, username), and analytics on feature usage. All data is handled in compliance with GDPR and used solely to improve your experience.
Trezio is designed for ages 13+. Users under 13 require parental consent to create an account. Parental consent is verified through email confirmation.
Location data verifies that you're physically at POIs when completing challenges (preventing cheating). This data is not sold or shared with third parties beyond our venue partners.
Yes, you can request account deletion at any time by contacting support@fctu.io. All personal data will be permanently removed within 30 days.
If you played offline, your progress is saved locally. Reconnect to the internet and the app will sync automatically. If issues persist, contact support.
Use the in-app "Report Issue" button or email support@fctu.io with your device model, the hunt and trial name, a description of the problem, and screenshots if applicable.
Visit our Contact Us page to get in touch about creating custom hunts for your location.
Yes! Our B2B program allows businesses to generate and distribute promotional codes. Visit our Contact Us page for details.
Stores scan the QR code displayed in a player's app. The system validates the voucher in real-time and marks it as redeemed.
Email support@fctu.io. Response time is typically within 48 hours.
Use the in-app "Report Issue" button or email support@fctu.io.
We'd love to hear from you! Email support@fctu.io with your ideas and suggestions.
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