Question 1

What is Trezio?

Accepted Answer

Trezio is an interactive scavenger hunt platform that transforms real-world locations like museums, castles, and shopping malls into engaging narrative adventures. Using your smartphone, you'll navigate to Points of Interest (POIs), solve puzzles and riddles, and learn about your surroundings through an immersive story-driven experience.

Question 2

How does Trezio work?

Accepted Answer

After purchasing a hunt or scanning a QR code at a venue, you'll enter a beautiful 3D hub where characters guide you through the adventure. Navigate to physical locations, solve mini-games and challenges at each stop, earn points for your performance, and compete on leaderboards while earning rewards.

Question 3

What platforms does Trezio support?

Accepted Answer

Trezio is available on both iOS and Android devices. The app is optimized for mid-tier smartphones and above, ensuring broad accessibility.

Question 4

Do I need an internet connection to play?

Accepted Answer

While you'll need an initial connection to download your hunt, Trezio supports offline play. Your progress is saved locally and syncs automatically when you reconnect.

Question 5

How do I start my first hunt?

Accepted Answer

1. Download the Trezio app from the App Store or Google Play
2. Scan a QR code at the venue or purchase a hunt through the app
3. Complete the interactive tutorial in the 3D hub
4. Start exploring and solving challenges!

Question 6

Can I play as a guest?

Accepted Answer

Yes! You can play hunts as a guest without creating an account. However, registering unlocks features like leaderboard participation, reward tracking, and progress preservation across devices.

Question 7

Is there a free option?

Accepted Answer

Some hunts are free and serve as an introduction to the platform. This lets you experience the full gameplay before deciding to purchase additional hunts.

Question 8

What languages are supported?

Accepted Answer

Trezio supports English, French, German, and Thai. Not every experience is available in all languages, but all experiences include English and French. Additional languages may be added depending on venue location and client requirements.

Question 9

What types of challenges will I encounter?

Accepted Answer

Trezio features 15 different trial types, including text-based puzzles (riddles, word games, Wordle-style challenges), AR experiences (scan real objects, place virtual items), visual challenges (perspective alignment, 3D object inspection), logic puzzles (sliding puzzles, cryptex, associations), and audio challenges (sound-based clues and questions).

Question 10

How long does a typical hunt take?

Accepted Answer

It really depends on the hunt. Some are designed to be short 30-minute experiences, while others can take up to 4 hours due to walking distance and the number of trials. Check the experience details for estimated duration before starting.

Question 11

What is the 3D Hub?

Accepted Answer

The 3D Hub is your home base between challenges — a beautiful, character-driven environment where all interactions happen through 3D objects and characters instead of traditional menus. The hub is themed to match the adventure you're playing.

Question 12

How do I navigate the hub?

Accepted Answer

Swipe left/right to snap between focal points. Swipe up/down to look around (camera auto-recenters). Tap objects to interact with them. Tap characters to hear their dialogue.

Question 13

Who are the characters?

Accepted Answer

Each adventure features its own cast of characters. Characters serve different roles — storytelling, providing hints, guiding you through the narrative — but any character can take on any of these functions depending on the adventure design.

Question 14

Can I customize the camera view?

Accepted Answer

Yes! Settings include two camera configurations with different fields of view and angles to suit your preference.

Question 15

How much do hunts cost?

Accepted Answer

Pricing varies by organization and experience. Each organization sets its own pricing for hunts. Check the catalog for current prices in your area.

Question 16

Can I buy hunts on the website or only in-app?

Accepted Answer

You can purchase through in-app (Apple/Google) using Credits, or on the website (Stripe) using Credits, individual hunts, and bundles. All purchases sync immediately across platforms.

Question 17

What payment methods are accepted?

Accepted Answer

In-app: Apple Pay, Google Pay, credit cards (via App Store/Play Store). Website: Credit cards, debit cards via Stripe.

Question 18

What is your refund policy?

Accepted Answer

Within 14 days + unused: Full refund to original payment method. After 14 days + unused: Refund to Credits only. Gifted items: No refunds (prevents fraud). Already used: No refunds.

Question 19

What devices are supported?

Accepted Answer

Trezio is optimized for mid-tier smartphones and above on both iOS and Android.

Question 20

How much storage space do I need?

Accepted Answer

Plan for approximately 100-200MB per hunt, depending on the amount of 3D content and media. The base app is optimized for minimal storage use.

Question 21

Will the app drain my battery?

Accepted Answer

The app is optimized for performance on mobile devices. For longer sessions, we recommend lowering screen brightness and closing background apps.

Question 22

Does Trezio use AR features?

Accepted Answer

Some challenges use augmented reality (AR) to enhance the experience, such as scanning real-world objects, placing virtual 3D items in your environment, and perspective-matching challenges. AR features require a device with ARKit (iOS) or ARCore (Android) support.

Question 23

What if my phone doesn't support AR?

Accepted Answer

While AR enhances certain challenges, all trials include alternative solve methods or auto-solve options to ensure everyone can complete hunts.

Question 24

What data does Trezio collect?

Accepted Answer

We collect location data (only when playing hunts), gameplay progress and scores, account information (email, username), and analytics on feature usage. All data is handled in compliance with GDPR and used solely to improve your experience.

Question 25

Is Trezio safe for children?

Accepted Answer

Trezio is designed for ages 13+. Users under 13 require parental consent to create an account. Parental consent is verified through email confirmation.

Question 26

How is my location data used?

Accepted Answer

Location data verifies that you're physically at POIs when completing challenges (preventing cheating). This data is not sold or shared with third parties beyond our venue partners.

Question 27

Can I delete my account and data?

Accepted Answer

Yes, you can request account deletion at any time by contacting support@fctu.io. All personal data will be permanently removed within 30 days.

Question 28

How do I contact support?

Accepted Answer

Email support@fctu.io. Response time is typically within 48 hours.

Question 29

Where can I report bugs?

Accepted Answer

Use the in-app "Report Issue" button, email support@fctu.io, or report via our Discord community (link coming soon).

Question 30

How do I submit feedback or feature requests?

Accepted Answer

We'd love to hear from you! Email support@fctu.io with your ideas and suggestions.

Question 31

Where can I find updates about new seasons and features?

Accepted Answer

Follow us on social media and subscribe to our newsletter through your account settings to stay up to date.

Question 32

I represent a venue. How can we partner with Trezio?

Accepted Answer

Visit our Contact Us page to get in touch about creating custom hunts for your location.

Question 33

Can businesses purchase bulk vouchers?

Accepted Answer

Yes! Our B2B program allows businesses to generate and distribute promotional codes. Visit our Contact Us page for details.

Question 34

How do partner stores verify vouchers?

Accepted Answer

Stores scan the QR code displayed in a player's app. The system validates the voucher in real-time and marks it as redeemed.

Question 35

The app isn't detecting my location

Accepted Answer

1. Ensure Location Services are enabled for Trezio
2. Check that you have a clear GPS signal (outdoors or near windows)
3. For indoor locations, ensure Bluetooth is enabled for beacon detection

Question 36

My progress didn't save

Accepted Answer

If you played offline, your progress is saved locally. Reconnect to the internet and the app will sync automatically. If issues persist, contact support.

Question 37

I didn't receive my purchased hunt

Accepted Answer

1. Check your purchase history in Settings
2. Ensure you're logged into the same account
3. Restart the app to trigger a sync
4. Contact support@fctu.io with your receipt

Question 38

The game is running slowly

Accepted Answer

1. Close other apps running in the background
2. Restart your device
3. Clear the app cache in Settings
4. Update to the latest app version

Question 39

A challenge isn't working properly

Accepted Answer

Use the in-app "Report Issue" button or email support@fctu.io with your device model, the hunt and trial name, a description of the problem, and screenshots if applicable.

Frequently Asked Questions

Top Questions

All Questions

We'd Love to Hear From You

Frequently Asked Questions

Top Questions

What is Trezio?

How does Trezio work?

What platforms does Trezio support?

Is there a free option?

How much do hunts cost?

What types of challenges will I encounter?

How long does a typical hunt take?

Do I need an internet connection to play?

Is Trezio safe for children?

What is your refund policy?

All Questions

General Questions(4)

Getting Started(4)

Gameplay & Challenges(2)

3D Hub & Navigation(4)

Purchasing & Pricing(4)

Technical & Device Questions(5)

Privacy & Safety(4)

Troubleshooting(5)

Partner & Business Questions(3)

Contact & Support(4)

We'd Love to Hear From You